Welcome to the Support Desk's web site. Our office provides support for teaching and learning, administration, and research. If you have any technology-based problems or if you have technology questions that this web site does not address, contact us at 605-688-6776.
Requests that come to the Support Desk through emails, phone calls, live chat or walk-ins are tracked via an online ticketing system. Each request receives a unique help ticket number so that it can be tracked during the support process and referenced in the future. The Support Desk tracks each request to ensure that they are quickly and appropriately routed to the people who can provide assistance as efficiently as possible. Tracking requests also helps us to identify common questions or issues so that we can find ways to address them and help prevent them from becoming issues for other students, faculty, or staff members.
We're with you, during regular working hours, five days a week. Use one of the methods below - we're here to answer your technology-related questions:
• Call 605-688-6776
• Chat live online with an analyst through the Support Portal
• Send an email to firstname.lastname@example.org
or just visit us at our office, Morrill Hall 131.