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Personal Computers & Technical Services

Personal Computers & Technical Services

All faculty, staff, and students planning to purchase a new computer should consider a few things for the computer to access the campus network.

Recommended Minimum Hardware Specifications

Below are the suggested minimum specifications for student systems, as determined by the Office of Information Technology.

Please note that while SDSU strongly encourages students to meet these minimum specifications, it is not required.

Be sure to check with your major advisor for information regarding any specific requirements they may have.

Windows Computers:

Processor: i5 or i7 Quad-Core

Memory: 8 GB

Hard Drive: 256 GB or larger Solid-State Drive

Operating System: Windows 10

Mac Computers:

Processor: i5 or i7 Quad-Core

Memory: 8 GB

Hard Drive: 256 GB or larger Solid-State Drive

Operating System: Mac OS X 10.13 High Sierra

 

Note: iPads, Kindles, Chromebooks, laptops with Windows S Mode, and Android devices are not recommended as primary devices for school work. They may not be able to run the required software for some classes.

Provided Technical Services for Students

We recommend all the students regularly do their Windows Updates. The Support Desk staff assists in configuring your Wireless Settings for campus access.

If you are experiencing viruses, blue screens, or any other obscure issues with your system, we suggest running a Windows Refresh on your system. A Windows Refresh will not affect any of your files, pictures, etc. on your computer. Refresh takes just a few hours and will resolve most, if not all, of the issues you are experiencing. If you continue to experience issues, you can bring your device into the Support Desk, along with your charger, and we can check it in. We have a two-day turnaround (depending on the time of the year) for check-in systems. If you plan to bring your device to the Support Desk for repair, we ask you to please fill out our IT SERVICE CHECK-IN FORM.

The Support Desk has limited hardware services available. You can bring your device to the desk, and we can attempt to diagnose the issue and let you know if we can do the repair here or refer you to a third-party location for service.

Note: If your hard drive becomes corrupt or unreadable, we will be unable to recover your files. It is always a good idea to have a backup of all your files.

The Support Desk staff can:

      • Service computers for preventive and corrective maintenance.
      • Diagnose hardware problems.
      • Show students how to configure their computers for Windows Updates.
      • Help connect laptops to the wireless network.

The Support Desk staff are unable to provide technical support for the following:

      • Personal student-owned printers.
      • Devices with liquids spilled on them or fraying/damaged power cords.
      • Most hardware repairs and installations on student-owned computers. (Includes: ordering parts, motherboard maintenance, and laptop screen repair. ITS can refer students to local computer shops for such repairs.)

Provided Technical Services for Faculty and Staff

Due to liability reasons, the Support Desk does minimal support for Faculty and Staff personal systems.

The Support Desk staff can:

  • Show users how to configure their computers for Windows Updates.
  • Help connect laptops to the wireless network.
  • Help install Office

The Support Desk staff are unable to provide technical support for the following for faculty and staff:

  • Diagnose hardware problems.
  • Most hardware repairs and installations on student-owned computers. (Includes: ordering parts, motherboard maintenance, and laptop screen repair. ITS can refer students to local computer shops for such repairs.) 
  • Service computers for preventive and corrective maintenance.
  • Software installation besides Office
  • Troubleshoot home wireless or printing issues