There are a number of people who make living in the residence halls a more pleasant experience for everyone. Hall staff are employed by the Residential Life. Read below for a breakdown on each position throughout our halls.
Residence Hall Director
Residence Hall Directors (also known as RHDs) are professional, full-time members of the Department of Housing and Residential Life staff living in Ben Reifel, Binnewies, Brown, Caldwell, Hansen, Jackrabbit Village, Mathews, Pierson, and Young Halls. Each Residence Hall Director has previous residence hall experience and is well trained in helping students benefit from their college experience. The Residence Hall Director is primarily responsible for supervising and training the student staff (Community Assistants, Senior Community Assistants, Office Assistants, Senior Office Assistants), communicating with the administrative support and facilities staff, advising hall government, and the overall management of their respective residence hall.
Community Assistants (also known as CAs) are full-time students whose part-time job is to assist you (the student). Community Assistants are carefully selected to promote the University's primary mission: to aid you in your total development. Community Assistants have a variety of responsibilities. Community Assistants, as members of the residence hall community, assist residents in developing and maintaining an active, cooperative and study-conducive atmosphere in the house and throughout the hall. Community Assistants also serve as campus resource links between students and other University services. Most importantly, your Community Assistant will be willing and available to help and assist you whenever the need arises. As a resident, you are encouraged to acquaint yourself with your CA and to contact this valuable resource person if he/she can be of help to you. Senior Community Assistants are experienced Community Assistants with extra responsibilities assisting the Residence Hall Director with programming, hall government, and staff supervision.
Every residence hall desk is staffed by Office Assistants (also known as OAs). Office Assistants are responsible for checking out equipment, answering questions, assisting with work orders, and greeting residents and guests. Senior Office Assistants (SOAs) oversee the operation and staff of the residence hall desks. Each residence hall also has trained student staff to sort, handle, and distribute campus and U.S. Postal Service mail. The staff also sends notifications when a package will not fit into a mailbox with instructions on how and when to pick it up.
Graduate Assistants (also known as GAs) are live-in graduate student members of the Department of Residential Life Staff. They work one of three different roles for Residential Life, the Assistant Complex Director (ACD) the Graduate Assistant of Learning Communities (GALC) and the Graduate Hall Director (GHD).
The Assistant Complex Director assists the Complex Director in the building in which they live and work in. They also assist with the overall leadership, staff supervision, programmatic, and administrative aspects of the residence hall.
The Graduate Assistant of Learning Communities assists with overall Living Learning Community development and programs.
The Graduate Hall Director lives and works in Waneta Hall and oversees overall leadership, staff supervision, programmatic, and administrative aspects of the Waneta Complex.
Maintenance and Custodial Staff
The facility staff in your hall strive to make "our halls—your home." The neat and clean appearance of the residence halls is a direct result of their efforts. Your cooperation in caring for these facilities will help create a pleasant atmosphere in your hall. The Department of Residential Life also employs its own maintenance staff. The area maintenance staff picks up work orders on a daily basis and either completes the work or forwards the work order to the appropriate Facilities and Services department.