Customer service is No. 1 for Cady Falken.
Whether it’s attention shown toward a student, faculty or staff member, or someone in administration, that approach has been the focus for Falken, who has been named South Dakota State University’s Civil Service Employee of the Month for April.
A reception will be held at 4 p.m. Monday in the Harding Hall lobby for Falken, a program assistant in the College of Arts, Humanities and Social Sciences.
“Cady makes a great effort to be present and hear people and see people. She cares about our families and makes time to get to know about the lives of those she works with. She carries our worries and our struggles. Especially in these last few challenging years, Cady has been a wonderful support to students, faculty, staff and administrators in the college,” said Jessica Lewis, the college’s advising and recruitment coordinator.
“In addition to being personally responsive, Cady takes initiative in the college. She helps coordinate large events and still has an eye for the needed details in the office. Seeing an unmet need, Cady built an online change of major form for students and academic advisors to request a program change. She also developed a tracking sheet to help us monitor the progress of these requests with other offices. This example speaks to her willingness to understand challenges, seek feedback from involved parties and respond with new processes,” Lewis continued.
Falken’s positive and can-do attitude have been helpful, especially at times during the COVID-19 pandemic.
“Cady has been instrumental in keeping the college in its normal operational mode in spite of a pandemic that has made everything not normal. Her cheerful, friendly attitude—which she displays each and every day—has contributed to maintaining a collective positive disposition throughout the college,” said Jason McEntee, a professor and head of the Department of English and Interdisciplinary Studies. “She is a leader in this regard, and while she always displays this attitude, her ability to maintain it throughout the pandemic has been nothing short of extraordinary.”
Falken started in the college in 2018 after moving from Oregon. She is pursuing a bachelor’s degree in interdisciplinary studies and a certificate in workplace intercultural competence while adding minors in American Indian and Indigenous studies and women, gender and sexuality studies.
All SDSU Employee of the Month selections are determined through a nomination process by the Civil Service Advisory Council. Each civil service employee of the month receives an appreciation monetary gift from the F.O. Butler Foundation. The trustees of the foundation recognize the importance of civil service employees and take this opportunity to thank them for their exemplary service.