Whether it’s a student having an issue in a department computer lab or a printer that does not work as it should, Jesse Lapsley ’07 has been the one to run to the rescue for the Jerome J. Lohr College of Engineering.
Lapsley, a senior computer support specialist, has worked 10 years at South Dakota State University and has been named the university’s June Civil Service Employee of the Month. He will be honored at a 2 p.m. reception Wednesday in room 232 of the Crothers Engineering Hall on campus.
In letters of support, co-workers praised his efficiency and willingness to help others.
“Almost everyone is occasionally afflicted with technology problems, and we all know such problems frequently happen at the worst time. I have noted over the years that such moments can bring out the worst of behavior in people. Being an effective IT service person requires someone with strong empathy and people skills and that is where Jesse excels,” said Lew Brown, dean of the college. “His pleasant demeanor calms the most distressed customer. He also never turns away from a technical challenge or a way to improve our IT services. He also seems to be able to magically appear when his help is called on.”
And Lapsley does help more people than individuals in the dean’s office.
“Jesse is a respected and dedicated staff member. The construction and operations management department computer labs have benefited from his oversight and service-oriented approach to maintenance,” said Teresa Hall, who leads the department. “Instruction in our programs has been enhanced because we have fully functioning systems and the latest software. Jesse keeps our labs running efficiently and, when we have an issue, he is quick to respond. We are so fortunate to have such a great computer support specialist.”
Lisa Enstad, a senior secretary in the Department of Civil and Environmental Engineering, said, “Jesse has played a key role in many of the department’s computer-related questions or purchases ranging from ordering a new computer system, displaying analytical skills with IT issues, assisting with the proper computer setup for new employees, etc. Numerous times, he has addressed not only computer issues, but printer, copier, scanner, projector issues as well. His enthusiasm to help others and find answers when needed all within a timely manner makes him highly diverse. Along with that, his outgoing personality fits quite well with his position as he serves as a liaison between multiple facets.”
Lapsley and his wife, Kristina ’11, who works in the College of Agriculture, Food and Environmental Sciences, have a 5-year-old son, Wyatt.
All SDSU Employee of the Month selections are determined through a nomination process by the Civil Service Advisory Council. Each civil service employee of the month receives an appreciation monetary gift from the F.O. Butler Foundation. The trustees of the foundation recognize the importance of civil service employees and take this opportunity to thank them for their exemplary service.