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University Bookstore JacksRBack Plan

JacksRBack Plan for University Bookstore—Campus Location

This plan is grounded in the SDSU Guiding Principles for Return to Campus and SDSU COVID-19 Protocols.

  1. SDSU Phase Red: High Risk for Everyone, Potential Community Considerations—increasing statewide running average for the rate of hospital admissions and/or potential for overwhelmed health system or designated by state government leaders or president of university.
    1. Engineering Controls
      1. Close store to customers.
      2. Customer Pickup
        1. Pickup location created at the south exterior University Bookstore entrance.
        2. Plexiglas barrier will be at pickup location: Installed 7-7-2020.
        3. Hand sanitizer station provided at pickup counter: Installed 6-1-2020.
        4. Disinfect pickup counter after every customer transaction.
      3. Lower Level
        1. Only essential employees will be allowed in this space due to stairs and inability to not have individuals facing each other when entering and exiting.
        2. Maximum of four staff members in the shipping area at one time.
          1. One table is set up for packaging web orders.
          2. One computer for closing web orders.
          3. One computer for sending UPS.
          4. Fourth person is allowed in the area to be looking for web orders or checking items in.
    2. Administrative Controls
      1. Staffing
        1. Nonessential staff work remotely.
        2. Essential staff report to work locations.
          1. Individuals are required to follow the current university and SDBOR face covering protocols
          2. The following items will be provided for the employees during their shift.
            1. Sanitizing wipes;
            2. Disinfectant cleaner and rags (provided by Facilities and Services); and
            3. Standing hand sanitizer dispenser.
      2. Communications
        1. Forward the store phone to the director.
        2. Work with EMT to notify community of closure through social media and The Brookings Register.
        3. Update Jackrabbit Central website to notify patrons the store is closed.
        4. Customers needing essential educational materials will need to schedule time for pickup.
      3. Retail Operations
        1. Only essential educational materials will be processed through the store’s online storefront.
          1. Orders will be shipped to off-campus addresses or available for customer pickup.
          2. Shipping and handling costs will be waived for all educational orders.
  2. SDSU Phase Orange: Moderate Risk for Everyone but High Risk Individuals—running average for the statewide rate of hospital admissions does not increase over a 14-day period; local hospital is safely able to treat all patients; state is able to test all people with COVID-19 symptoms; state is able to conduct active monitoring of confirmed cases and their contacts or designated by state government leaders or the president of university.
    1. Engineering Controls
      1. Capacity Limits
        1. Main floor retail area will be limited to 30 customers.
        2. Lower level for essential employees only.
      2. Main Store Entrance
        1. Entrance from University Student Union's main street will be staffed and monitored to assure capacity limits are enforced.
        2. Specific incoming and outgoing traffic lanes will be created.
        3. Standing signage will guide customers.
        4. Hand sanitizer station provided at front entrance: Installed 6-1-2020.
      3. Customer Check Out
        1. Maximum of two staff members allowed within main register area.
        2. Plexiglas barrier will be at register area: Installed 7-7-2020.
        3. Stickers will be placed on floor to remind people of the 6-foot social distancing guidelines: Installed 6-15-2020.
        4. Hand sanitizer station provided at checkout counter: Installed 6-1-2020.
        5. Disinfect point of sale, credit card reader and checkout counter after every customer transaction.
        6. Vinyl pin pad protector was installed 5-21-2020 allowing for easier sanitation efforts.
        7. Cash, Hobo Dough and credit cards will be accepted with no signatures needed by customer.
        8. Reference sheet from CDC with risks or feeling of illness will be posted at the register.
      4. Customer Pickup
        1. Pickup location created at the south exterior bookstore entrance.
        2. Plexiglas barrier will be at pickup location: Installed 7-7-2020.
        3. Hand sanitizer station provided at pickup counter: Installed 6-1-2020.
        4. Disinfect pickup counter after every customer transaction.
      5. Customer Service
        1. Customer Service area created just inside main store entrance from union's main street.
        2. Staffed and monitored during store hours.
        3. Refunds will be dropped off for processing at a different location.
      6. Lower Level
        1. Only essential employees will be allowed in this space due to stairs and inability to not have individuals facing each other when entering and exiting.
        2. Maximum of four staff members in the shipping area at one time.
          1. One table is set up for packaging web orders.
          2. One computer for closing web orders.
          3. One computer for sending UPS.
          4. Fourth person is allowed in the area to be looking for web orders or checking items in.
      7. Other Areas
        1. Dressing Room—closed.
    2. Administrative Controls
      1. Training
        1. Provide training to staff on:
          1. Best practices to reduce the spread of COVID-19;
          2. Hand-washing;
          3. Symptoms of COVID-19 and how-to self-monitor;
          4. Cleaning and disinfecting;
          5. Social distancing;
          6. Use of cloth face covers;
          7. Stress management; and
          8. Safe work practices.
      2. Staffing
        1. Individuals are required to follow the current university and SDBOR face covering protocols.
        2. The following items will be provided for the employees during their shift.
          1. Sanitizing wipes;
          2. Disinfectant cleaner and rags (provided by Facilities and Services);
          3. Standing hand sanitizer dispenser;
          4. Plexiglas at register area; and
          5. Gloves for handling cash.
        3. Staff will be divided into two teams working separate shifts.
          1. Shift schedules will be dependent upon work demand and job function.
          2. Each shift will contain no more than eight employees.
      3. Communications
        1. Work with UMC to notify community of operational protocols through social media and The Brookings Register.
        2. Update Jackrabbit Central website with operational protocols.
        3. Post hours of operation and operational protocols on signage in union.
      4. Retail Operations
        1. Educational materials
          1. Only available through the store’s online storefront.
          2. Orders will be shipped to home addresses
            1. All students prior to start of semester.
            2. All commuting students after the start of semester.
          3. On-campus pickup
            1. Only students residing in University Housing.
            2. Pickup will be by scheduled appointment only.
            3. Available through south exterior doors of the bookstore.
          4. Shipping and handling costs will be waived for all educational orders.
        2. Art, engineering and office supplies
          1. Managed at service counter.
          2. Service will be by scheduled appointment only.
          3. Separate register installed in area for check out.
        3. Clothing and gifts
          1. Standard CDC recommended retail guidelines will be observed.
          2. Closed 30 days prior to semester census date through end of the week containing census date.
      5. Refunds and Exchanges
        1. Refunds only allowed for educational materials.
          1. Available at customer service; drop off available inside north front entrance.
          2. Bookstore staff will accept returned items, complete form with customer contact information.
          3. The return will be processed, and a receipt will be emailed to the customer.
      6. Hours of Operation
        1. Retail hours Monday-Friday 8 a.m. - 4 p.m.
        2. From 4-5 p.m., staff will do the following:
          1. Wipe entire register area; including Plexiglas.
          2. Wipe all fixtures and shelving.
          3. Clean mirrors and front door.
          4. Wipe back door they use to go to the bathroom.
          5. Vacuum store.
  3. SDSU Phase Yellow: Low Risk for Everyone but High Risk Individuals, Potential Community Considerations—running average for the statewide rate of hospital admissions consistently decreases over a 14-day period; local hospital and health care capacity is sufficient to meet demands; state is able to test all individuals with COVID-19 symptoms and has expanded to special population testing; state is able to conduct active monitoring of confirmed cases and contact tracing; state is gradually easing physical distancing restrictions to allow for monitoring at each step or designated by state government leaders or president of university.
    1. Engineering Controls
      1. Capacity Limits
        1. Main floor retail area will be limited to 60 customers.
        2. Lower level for essential employees only.
      2. Main Store Entrance
        1. Entrance from union's main street will be staffed and monitored to assure capacity limits are enforced.
        2. Specific incoming and outgoing traffic lanes will be created.
        3. Standing signage will guide customers.
        4. Hand sanitizer station provided at front entrance: Installed 6-1-2020.
      3. Customer Check Out
        1. Maximum of three staff members allowed within main register area.
        2. Plexiglas barrier will be at register area: Installed 7-7-2020.
        3. Stickers will be placed on floor to remind people of the 6-foot social distancing guidelines: Installed 6-15-2020. 
        4. Hand sanitizer station provided at checkout counter: Installed 6-1-2020.
        5. Disinfect point of sale, credit card reader and checkout counter after every customer transaction.
        6. Vinyl pin pad protector was installed 5-21-2020 allowing for easier sanitation efforts.
        7. Cash, Hobo Dough and credit cards will be accepted with no signatures needed by customer.
        8. Reference sheet from CDC with risks or feeling of illness will be posted at the register.
      4. Customer Pickup
        1. Pickup location created at the south exterior bookstore entrance.
        2. Plexiglas barrier will be at pickup location: Installed 7-7-2020.
        3. Hand sanitizer station provided at pickup counter: Installed 6-1-2020.
        4. Disinfect pickup counter after every customer transaction.
      5. Customer Service
        1. Service provided in customer checkout area.
      6. Lower Level
        1. Only essential employees will be allowed in this space due to stairs and inability to not have individuals facing each other when entering and exiting.
        2. Maximum of four staff members in the shipping area at one time.
          1. One table is set up for packaging web orders.
          2. One computer for closing web orders.
          3. One computer for sending UPS.
          4. Fourth person is allowed in the area to be looking for web orders or checking items in.
      7. Other Areas
        1. Dressing Room—closed.
    2. Administrative Controls
      1. Training
        1. Provide training to staff on:
          1. Best practice to reduce the spread of COVID-19;
          2. Hand-washing;
          3. Symptoms of COVID-19 and how-to self-monitor;
          4. Cleaning and disinfecting;
          5. Social distancing;
          6. Use of cloth face covers;
          7. Stress management; and
          8. Safe work practices.
      2. Staffing
        1. Individuals are required to follow the current university and SDBOR face covering protocols.
        2. The following items will be provided for the employees during their shift.
          1. Sanitizing wipes;
          2. Disinfectant cleaner and rags (provided by Facilities and Services);
          3. Standing hand sanitizer dispenser;
          4. Plexiglas at register area; and
          5. Gloves for handling cash.
      3. Communications
        1. Work with UMC to notify community of operational protocols through social media and The Brookings Register.
        2. Update Jackrabbit Central website with operational protocols.
        3. Post hours of operation and operational protocols on signage in union.
      4. Retail Operations
        1. Educational materials
          1. Only available through the store’s online storefront.
          2. Orders will be shipped to home addresses
            1. All students prior to start of semester.
            2. All commuting students after the start of semester.
          3. On-campus pickup
            1. Only students residing in University Housing.
            2. Pickup will be by scheduled appointment only.
            3. Available through south exterior doors of the bookstore.
        2. Art, engineering and office supplies
          1. Managed at service counter.
        3. Clothing and gifts
          1. Standard CDC recommended retail guidelines will be observed.
      5. Refunds and Exchanges
        1. Refunds allowed for all products.
        2. Service provided in customer checkout area.
      6. Hours of Operation
        1. Retail hours Monday-Friday 8 a.m.-4 p.m.
        2. From 4-5 p.m., staff will do the following:
          1. Wipe entire register area; including Plexiglas;
          2. Wipe all fixtures and shelving;
          3. Clean mirrors and front door;
          4. Wipe back door they use to go to the bathroom; and
          5. Vacuum store.