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Starbucks COVID-19 Operation Plan

Starbucks COVID-19 Operation Plan

Planned Audience: General public, students, faculty and staff

  • Staffing and Safety Protocols
    • One salaried manager, three full-time employees and six student employees on-site with operational support from Aramark central staff.
    • As we phase in opening schedules and breaks in both the retail and production areas, work schedules will be staggered to hold number of persons in this space to a minimum.
    • Follow current Centers for Disease Control and Prevention, South Dakota Department of Health and food preparation and service guidelines and adjust accordingly.
    • Current guidelines for food preparation and service include:
      • Following CDC guidance, Aramark is conducting health screenings to identify individuals that may be infected with COVID-19 to protect our staff, our clients and the public. Hourly and salaried nonexempt nonunion associates will be required to answer a health screening question as they clock in for a scheduled shift. The associate is required to select either “No to all questions” or “Yes to one or more.” (Required by Aramark, employees with a temperature of 100.4 degrees or higher will be sent home, asked to contact their health care provider and follow health care provider's guidance about returning to work. Brief policy overview at end of this document. Full text of Aramark policy on file in the Office of Vice President for Student Affairs and Enrollment Management.)
      • Access to personal protective equipment, including facial coverings, required during all front-of-house activities and any situation where 6-foot social distancing is not possible. (Required and provided by Aramark brief policy overview at end of this document. Full text Aramark policy on file in the Office of Vice President for Student Affairs and Enrollment Management.)
    • Ensure all employees are fully trained and certified prior to reopening date of July 6. Note: Starbucks franchise representative was on-site in June to complete a reopening assessment that included training. Starbucks has certified that this site is compliant and may reopen as approved by SDSU.
    • Provide Plexiglas barrier in front of point-of-sale area—SDSU Facilities and Services installed week of 6/17.
    • Service counter width will also create a 6-foot barrier, in addition to standard floor decals that create visual spacing for proper intervals.
    • Individuals are required to follow the current university and SDBOR face covering protocols.
  • Cleaning
    • Employees will clean and disinfect high-touch surfaces (e.g., door handles, cash registers, tables and chairs) every 30 minutes, per Starbucks license requirement. Full-time employees will also maintain back-of-house facilities, following current CDC, SD-DOH and food preparation and service guidelines. A full roster of cleaning products appears at the end of this plan.
    • SDSU residential life custodial staff will clean restrooms. Facilities personnel will also do a deep cleaning when the location is closed each day. Support provided by SDSU Facilities and Services.
  • Hours
    • Monday - Sunday: 8 a.m. - 4 p.m. (through Aug. 16)
    • Monday - Sunday: 7 a.m. - 7 p.m. (beginning Aug. 17)
  • Entrance/Exit Procedures
    • Dedicated entrance and exit doors will be indicated by signage on each door.
  • Dining and Front-of-House Area
    • Limit seating capacity to allow for social distancing. Work with SDSU Facilities and Services to ensure table spacing and ensure capacity requirements are met per city and state guidelines for food service establishments. Seating for 15 customers will allow 50% occupancy. Outdoor seating is also available and will be socially distanced.
    • Install floor decals and stanchions to demonstrate desired customer flow to ensure individuals remain at least 6 feet apart (Facilities and Services will provide preferred decals).
  • Signage
    • Post all signage in highly visible locations that promote protective measures and describe how to stop the spread of germs, including hand-washing and facial covering information.
    • Utilize floor decals, provided by SDSU Facilities and Services, and Starbucks brand location signage.
    • Exterior signage will prohibit entry if displaying symptoms such as fever, cough, etc.
  • Guidelines and Rules
    • Follow CDC, SD-DOH and food prep and service guidance for retail food service establishments and/or retail food store(s);
    • Encourage guests to utilize Grubhub services to limit the amount of time spent in the establishment;
    • Guests will be encouraged to carry out vs. dine in;
    • Guests will be encouraged to utilize cashless or contactless payment options, when applicable;            
    • Utilize all disposable service ware;
    • Discontinue guest use of personal reusable mugs and water bottles, per Starbucks licensee requirement;
    • Discontinue all active sampling, per Starbucks licensee requirement;
    • Condiment bar eliminated, but condiments will be available at guest request;
    • Seating areas will be equipped with sanitizer and disposable wipes, provided by SDSU Facilities and Services; and
    • Individuals are required to follow the current university and SDBOR face covering protocols.

Vendor-Required Temperature Policy Overview

Contact Aramark for this policy.  

Vendor-Required Facial Covering Policy Overview

Contact Aramark for this policy.  

Chemical Product and Manufacturer Information

Contact Aramark for the chemical product list. Safety sheets are maintained in Aramark offices.