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JacksRBack Testing Center Reopening Plan

SDSU Testing Center Reopening Plan Relevant to COVID-19
Prospective Opening for Testing on Campus June 1, 2020

Using the Hierarchy of Controls model to protect Testing Center staff, the following is the phased response to COVID-19 regarding opening the Testing Center.

SDSU Phase Red: High Risk for Everyone, Potential Community Considerations – increasing statewide running average for the rate of hospital admissions and/or potential for overwhelmed health system or designated by state government leaders or president of the university.

Engineering Controls (isolate people from the hazard)

  • Close the Testing Center.

Administrative Controls (change the way people work)

  • All staff work remotely.
  • Staff take technology and other resources home that enable them to successfully telecommute.
  • Forward the Testing Center phone to the director.
  • Notify third-party test partners to cancel exams and reschedule test candidates.
  • Notify students of how the Testing Center can continue to support them remotely.
  • Update Testing Center website to notify our patrons that the building is closed and update information regarding testing.
  • Close RegisterBlast to exams that are not remotely administered and/or proctored.

Personal Protective Equipment – (Protect the worker with personal protective equipment)

  • None.

SDSU Phase Orange: Moderate Risk for Everyone but High Risk Individuals – running average for the statewide rate of hospital admissions does not increase over a 14-day period; local hospital is safely able to treat all patients; state is able to test all people with COVID-19 symptoms; state is able to conduct active monitoring of confirmed cases and their contacts or designated by state government leaders or the president of the university.

Engineering Controls (isolate people from the hazard)

Administrative Controls (change the way people work)

  • Provide training to staff on:
    • Best practice to reduce the spread of COVID-19,
    • Hand-washing,
    • Symptoms of COVID-19 and how-to self-monitor,
    • Cleaning and disinfecting,
    • Social distancing,
    • Use of face covers,
    • Stress management,
    • Safe work practices,
    • Test check-in processes in response to COVID-19, and
    • Test company specific guidance in response to COVID-19.
  • Staffing
    • While in the orange phase, divide into a remote team (Kim Freeseman (.40), Rachel Jung (.40), Cheryl Reiter (.40) and Ardis Sween - temp) and an on-site team (Kim Goodfellow, Cheryl Van Arsdol and Val Smith). There need to be three staff on-site to meet proctor requirements.
    • The on-site team will work Monday-Friday to manage the third party vendor exams. Smith has been approved to increase percent time from .60 to 1.0 for the months of June, July and August to manage the backlog of exams.
    • The remote team will continue at their current percentage of time and focus on the administration of Zoom-proctored ACCUPLACER placement exams and other remote services. It is estimated that the remote team will need to administer 170 placement exams for incoming and high school dual credit (HSDC) students as the ACT has not been administered due to COVID-19. 
    • The on-site team will administer exams for the third party vendors first, and then assist with ACCUPLACER remote testing. The on-site team will have Zoom ACCUPLACER sessions up to provide support for the remote team should they have technical issues.
  • Services provided on-site
    • Scantron Exams – 3 seats,
    • Pearson VUE Exams – 3 seats,
    • CLEP Exams – 4 seats,
    • ACCUPLACER Zoom proctoring back up to remote team,
    • Zoom proctoring for students taking exams from other institutions, and
    • Participate in New Student Orientation Zoom Resource Fair.
  • Services provided remotely
    • Respond to Testing Center email.
    • Monitor RegisterBlast and update third-party test appointments.
    • Proctor exams via Zoom for students taking exams from other institutions
    • Generate ACCUPLACER vouchers and create Zoom sessions for placement exams.
    • Assign who will administer placement exams remotely. Unless numbers change from the Office of Admissions, we have an estimated 170 exams that need to be administered. The center is also administering exams for students who are attending other institutions as they have no other options.
    • Participate in NSO Resource Fair Zoom sessions.
    • Verify prior learning credit for purchase of prior learning credit.
    • Facilitate prior learning credit process for Challenge by Exam and Challenge by Portfolio.
  • Check-in Process:
  • There isn’t enough space in the current setting to maintain social distancing in the reception area. Therefore, test candidates will wait in their vehicle until it’s their turn to check-in. Testing Center staff will text them when we are ready for them to enter the building.
  • Individuals are required to follow the current university and SDBOR face covering protocols.
  • If test candidates do not bring their own face covering, the Testing Center will provide candidates with a disposable mask and gloves, if they choose to wear them.
  • Upon entry, test candidates will wash hands.
  • Staff will disinfect all high-touch surfaces between test candidates. 
  • Keep a daily log sheet of those entering the Testing Center for contact tracing.

Personal Protective Equipment  (Protect the worker with Personal Protective Equipment)

  • When social distancing is not possible, on-site Testing Center staff will be encouraged to wear protective gear to reduce virus transmission to co-workers.
  • Individuals are required to follow the current university and SDBOR face covering protocols.
  • Staff will also be encouraged to wear gloves while checking in candidates, so we don’t touch keyboards and other ancillary testing hardware and while cleaning to protect our hands from chemicals. 

SDSU Phase Yellow: Low Risk for Everyone but High-Risk Individuals –Potential Community Considerations – running average for the statewide rate of hospital admissions consistently decreases over a 14-day period; local hospital and health care capacity is sufficient to meet demands; state is able to test all individuals with COVID-19 symptoms and has expanded to special population testing; state is able to conduct active monitoring of confirmed cases and contact tracing; state is gradually easing physical distancing restrictions to allow for monitoring at each step or designated by state government leaders or president of the university.

Engineering Controls – (isolate people from the hazard)

  • Remove some furniture in the Testing Center rooms so there are less surfaces to disinfect. 
  • Outer doors will remain locked to limit people in the Testing Center to only staff and test candidates on the test schedule.
  • Add a sign in the parking lot and on doors with the Testing Center cellphone number to text to check-in and that directs test candidates to wait in their car until staff are ready for them to enter the building. 
  • Add sneeze guards to the front counters and Pearson check-in station.
  • Staff only work from their personal workspace—they will not use other staff member’s phones, computers, etc., if possible.
  • Wipe down all touch points (lockers, locker keys, door handles, restrooms, Pearson check-in equipment, etc.) frequently throughout the day based upon CDC guidelines. 
  • Dispose pens that test candidates use to complete paperwork or possibly have clean/used pen containers and disinfect used pens daily. 
  • Hand the signature forms to the candidate; once the candidate competes the form have the candidate show staff their signature and then place it in a 12-inch by 10-inch box; cover box and store.
  • Use one log sheet per candidate to avoid passing virus.
  • On-site staff self-assess health daily (including temperature). If staff are feeling ill, they need to stay/go home. If the on-site team must self-quarantine, the Testing Center will close for the duration. 
  • Staff must wash hands frequently and use hand sanitizer between checking in each test candidate.
  • Facilities and Services will disinfect the Testing Center each night using an electrostatic machine, focusing specifically on rooms that had test candidates, restroom and reception area.
  • Keep a daily log sheet of those entering the Testing Center for contact tracing.
  • Pearson test candidates with 25-minute breaks will use soundproof booths to social distance while eating lunch. Once the booth is used, it will not be available for use until it is sanitized by Facilities and Services.
  • Individuals are required to follow the current university and SDBOR face covering protocols.

Administrative Controls (change the way people work)

  • Staffing
    • Evaluate the value of the Remote Team working remotely verses on campus based upon COVID-19 data.
  • Services provided on-site
    • Scantron Exams – 3 seats
    • Pearson Exams – 4 seats
    • Praxis Exams – 6 seats
    • CLEP Exams – 6 seats
    • ACCUPLACER Zoom proctoring back up to remote team
    • Zoom proctoring for students taking exams from other institutions
    • New Student Orientation Zoom Resource Fair
  • Services provided remotely (if telecommuting is still necessary)
    • Respond to Testing Center email.
    • Monitor RegisterBlast and update third party test appointments.
    • Proctor exams via Zoom for students taking exams from other institutions
    • Generate ACCUPLACER vouchers and create Zoom sessions for placement exams.
    • Assign who will administer placement exams remotely. Unless numbers change from Admissions, we have an estimated 170 exams that need to be administered. We are also administering exams for students who are attending other institutions as they have no other options.
    • Participate in NSO Resource Fair Zoom sessions.
    • Verify prior learning credit for purchase of prior learning credit.
    • Facilitate prior learning credit process for Challenge by Exam and Challenge by Portfolio.
  • Check-in Process:
  • There isn’t enough space in the current setting to maintain social distancing in the reception area. Therefore, test candidates will wait in their vehicle until it’s their turn to check in. Testing Center staff will text them when we are ready for them to enter the building.
  • Individuals are required to follow the current university and SDBOR face covering protocols.
  • If test candidates do not bring their own face coverings, the Testing Center will provide candidates with a disposable mask and gloves, if they choose to wear them.
  • Upon entry, test candidates will wash hands.
  • Staff will disinfect all high-touch surfaces between test candidates. 
  • Keep a daily log sheet of those entering the Testing Center for contact tracing.

Personal Protective Equipment (Protect the worker with Personal Protective Equipment)

  • When social distancing is not possible, Testing Center staff will be encouraged to wear protective gear (face coverings and shields) to reduce virus transmission to co-workers.
  • Individuals are required to follow the current university and SDBOR face covering protocols.
  • Staff will also wear gloves while checking in candidates, so we don’t touch keyboards and other ancillary testing hardware and while cleaning to protect our hands from chemicals. 

SDSU Phase Green: New Normal for Everyone but High-Risk IndividualsPotential Triggers – steady level of statewide hospital admissions that are an agreed upon acceptable level or designated by state government leaders or president of the university.

Engineering Controls (isolate people from the hazard)

  • Utilize sneeze guards to the front counters and Pearson check-in station.
  • Staff only work from their personal workspace—they will not use other staff member’s phones, computers, etc., if possible.
  • Wipe down all touchpoints (lockers, locker keys, door handles, restrooms, Pearson check-in equipment, etc.) frequently throughout the day based upon CDC guidelines.
  • Dispose pens that test candidates use to complete paperwork or possibly have clean/used pen containers and disinfect used pens daily. 
  • Hand the signature forms to the candidate; once the candidate competes the form have the candidate show staff their signature and then place it in a 12-inch by 10-inch box; cover box and store.
  • Use one log sheet per candidate to avoid passing virus.
  • If staff are feeling ill, they need to stay/go home. 
  • Staff must wash hands frequently and use hand sanitizer between checking in each test candidate.
  • Facilities and Services will disinfect the Testing Center each night using an electrostatic machine, focusing specifically on rooms that had test candidates, restroom and reception area.
  • Individuals are required to follow the current university and SDBOR face covering protocols.

Administrative Controls (change the way people work)

  • Full team returns to campus
  • Services provided on-site
    • Scantron Exams – 3 seats
    • Pearson Exams – 7 seats
    • Praxis Exams – 12 seats
    • CLEP Exams – 12 seats
    • ACCUPLACER administration
    • Test administration for students with special accommodations
    • Test proctoring for online students
    • Scantron test analysis
    • Administer Prov exams
    • Administer MAT exams
  • Keep a daily log sheet of those entering the Testing Center for contact tracing.

Personal Protective Equipment (Protect the worker with Personal Protective Equipment)

  • Staff will be encouraged to wear gloves while cleaning to protect their hands from chemicals. 
  • Individuals are required to follow the current university and SDBOR face covering protocols.