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JacksRBack Plan for Student Advising and Meetings

JacksRBack Plan for Student Advising and Individual/Small Group Meetings

This plan is grounded in the SDSU Guiding Principles for Return to Campus and SDSU COVID-19 Protocols.


  • Academic Advising
  • Retention Advising
  • General student meetings


  • Utilize conference room if available and sit at opposite ends of the table.
  • Maintain 6 feet social distance at all times between student and advisor unless protective barrier is in place (i.e. Plexiglas) where 6 feet social distancing is not practical.
  • Limit office seating to one visitor chair and disinfect prior to and following each appointment.
  • Group meetings will be held virtually instead of in person unless the group can effectively social distance in a conference room, or the group lives in the same household/living space (same residence hall does not apply, but same residence hall room or apartment applies) and the meeting room is able to allow for social distance from the adviser.
  • Meetings will be spaced with a minimum of five minutes between meetings to provide time to sanitize between each session. Advisor will be responsible for sanitizing meeting room before and after use.
  • Encourage use of hand sanitizer by student and adviser when they enter and exit the room and have available in the room and accessible to student and adviser.
  • Avoid handshakes, hugs and other personal contact between individuals.


  • Students will be asked to schedule meetings with academic advisors in advance through ConnectState or direct email/telephone call/text with the academic advisor. Unscheduled meetings will only be allowed if the academic advisor is able to meet the requirements noted in these protocols for in-person meetings.
  • Academic advisors will add a minimum of a five-minute window between each in-person appointment to clean and sanitize before meeting next student.
  • Academic advisors will increase the number of virtual outreach opportunities to students to limit in person meetings. Holding some in-person meetings with each student will be important to promote personal connections and improve student success.
  • Academic advisors will host Zoom office hours in lieu of in-person office hours and publish these widely for drop-in virtual appointments.
  • Academic advisors will communicate protocols for meetings to include SDSU guidelines for wearing face coverings, practicing good personal hygiene, social distancing, bringing own writing materials, meeting location, etc., before each meeting.
  • Individuals are required to follow the current university and SDBOR face covering protocols.

General Guidelines:

  • Individuals should:  
    • Stay home when sick and reschedule with the academic advisor or meet via Zoom if able to do so;
    • Always cover mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow, throw used tissues in the trash and immediately wash hands with soap and water for at least 20 seconds (if soap and water are not readily available, clean hands with a hand sanitizer that contains at least 60% alcohol). Routinely wash your hands throughout the day. Hand sanitizer will be made available to students in all areas where advising will take place;
    • Maintain social distancing from other individuals at all times feasible, regardless of the group size;
    • Individuals are required to follow the current university and SDBOR face covering protocols;
    • Self-isolate or follow quarantine directives when there is a reasonable belief they have been exposed to COVID-19 infections or are infected.


  • Posters with SDSU guidance related to meetings for office visitors will be developed and posted outside of individual offices and meeting rooms using the standard SDSU templates.
  • Email communication to students with standard protocols and SDSU guideline reminders for the meeting to help students prepare for the new format.
  • Reminders of meeting protocols will be placed prominently on the office website with instructions on how to schedule an appointment.