Skip to main content

JacksRBack Plan - Office of Admissions

JacksRBack Plan for the Office of Admissions - Fall 2020

OPERATIONAL OVERVIEW

The Office of Admissions is a Student Affairs unit and will be adhering the general university guidelines for safe operation in a pandemic environment. These guidelines align with guidance from the Centers for Disease Control and Prevention (CDC) and the South Dakota Department of Health (SD-DOH). Key concepts to mitigate against the spread of COVID-19, which will be observed in the Office of Admissions include but are not limited to the following: Individuals are required to follow the current university and SDBOR face covering protocols; social distancing of not less than 6 feet; frequent hand-washing and use of hand sanitizers; proper cough and sneeze etiquette; and self-monitoring for common COVID-19 symptoms. Persons experiencing COVID-19 symptoms should not enter the Office of Admissions. Signage indicating these guidelines will be posted throughout the Office of Admissions and referenced frequently in the plan detail to follow.

This plan is also grounded in the SDSU Guiding Principles for Return to Campus and SDSU COVID-19 Protocols.

CORE DEPARTMENT FUNCTIONS

  • Admissions Processing
  • Scholarship Awarding
  • Marketing and Communications
  • Territory Management and Recruitment
  • Campus Visits and Recruitment Events

CORE FUNCTIONS PLAN

Title of Core Function: Admissions Processing

  • Daily processing tasks related to admission application;
  • Transcript receipt;
  • Dual Credit evaluation;
  • Data gathering and reporting;
  • Residency; and
  • Acceptance communication.

Protocols for Achieving Work

  • All essential functions can take place under assumed scenario.
  • New normal
    • On-campus staffing levels during high-volume time potentially impacted by any social distancing policy.
      • Potential limitations encountered if remote work or social distancing is required during October-February; and
    • Electronic records become even more prevalent.

Communications Plan

  • Office protocol communication via email to staff;
  • Internal staff meetings weekly via Zoom; and
  • Website updates detailing policy changes or flexibility in admissions process due to pandemic.

Policy Waivers Needed To Achieve Core Function

  • ACT/SAT testing requirement for admission, scholarships, etc., may need to be re-evaluated if testing opportunities are limited; more decisions made upon knowledge of summer/fall testing;
  • Use of unofficial transcripts enhanced in lieu of school closures and inability to request; and
  • Awareness of policy related to acceptance of alternative grading at the high school level—Satisfactory/Unsatisfactory, Pass/Fail, etc.

Title of Core Function: Scholarship Awarding

  •  Evaluation and awarding of freshman scholarships.

Protocols for Achieving Work

  • All essential functions can take place under assumed scenario.
  • New normal
    • On-campus staffing levels during high-volume time potentially impacted by any social distancing policy.
      • Scholarship awarding can continue from a remote setting utilizing a combination of remote and on-campus work.

Communications Plan

  • Office protocol communication via email to staff;
  • Internal staff meetings weekly via Zoom;
  • Website updates detailing policy changes or flexibility in scholarship process due to pandemic;
  • Email communication to students detailing scholarship timelines, award processes, flexibility in evaluation of scholarship credentials; and
  • Social media—awareness or process as normal.

Policy Waivers Needed To Achieve Core Function

  • ACT/SAT testing requirement for admission, scholarships, etc., may need to be re-evaluated if testing opportunities are limited—more decisions made upon knowledge of summer/fall testing; and
  • Continuing eligibility requirements for scholarships may need to be adjusted to allow students opportunities to utilize online coursework to meet requirements.

Title of Core Function: Marketing and Communications

  • Marketing of admissions events and recruitment visits;
  • Creation of admissions recruitment materials;
  • Content development for admissions website; and
  • Management of admissions communication plans.

Protocols for Achieving Work

  • All essential functions can take place under assumed scenario.
  • New normal
    • On-campus staffing levels during high-volume time potentially impacted by any social distancing policy.
      • The volume of new materials or revision of existing materials into electronic/virtual formats will be a heavy lift and could require additional time and resources apart from our usual process gearing up for a new recruitment year. This will utilize our staff, student designer/videographer, UMC staff, Epicosity, a freelance writer and other campus partners.
      • Potential overlap of high-volume data entry time in fall and possible remote work needs from staff in this area. Plan established for remote work and data uploads if necessary.
    • Development of virtual marketing materials and tools utilized to communicate to students electronically.
      • Summer 2020 exploration of electronic view book development via external partners and resources.
      • Increase in development of video content during summer 2020 through partnership with Epicosity, UMC and student videographer.
      • Continued development of Office of Admissions web presence through partnership with UMC.
    • Increased workload capacity needed to market additional recruitment programs and events to accommodate smaller group size recommendations.
      • Finalization and onboarding of communications assistant position in summer 2020.
    • Increase marketing budgets for digital marketing or other outreach through Epicosity.
      • Reallocation of recruitment travel budget if options are limited in order to replace presence in communities.
    • Elevated efforts around building connection/affinity with prospects and admits remotely to include prospect packets, admit boxes and yield packets.
      • Prospect mailer
        • June: Determine contents and begin draft.
        • July: Finalize draft and move to design.
        • August: Finalize design and print production, begin distribution.
      • Admit boxes
        • June: Review information from last year, collect estimates for items, production and postage, decide on budget and contents.
        • July: Writing and design of all materials.
        • August: Production of materials.
        • September: Launch.
      • Yield mailer in spring
        • Timeline and production to begin in late fall; contents may depend on what is included in admit box.
      • Increase marketing efforts within mediums our students are already using. Examples include:
        • Expand text messaging;
        • Social media platform (i.e., Snapchat, Instagram and Tik Tok) use elevated in coordination with UMC and new position in that office; and
        • Social media influencers in key high schools and communities in recruiting markets.
      • More personalization throughout marketing efforts specific to what we know about the student to include:
        • New/revised personalized video;
        • Campaigns around prospect geography and major;
        • Counselor introduction;
        • Counselor email templates; and
        • Birthday cards.
    • Standard marketing messages to include pandemic-related guidelines for visits, campus procedures and protocols, and the SDSU new normal for campus operations, which include:
      • Update visit confirmations materials and website;
      • Include necessary details in visit event invitations; and
      • Specialized mailer in fall to 2021 graduates outlining new SDSU campus protocols, environment and successes.
  • Technology needs are:
    • Investment (time and budget) in video assets to deploy in virtual environment;
    • Virtual tour enhancements during summer 2020 to serve remote recruitment needs; and
    • Live chat/chatbot technology added to website summer 2020 to serve remote recruitment needs.

Additional Resources Needed (Fiscal/Human)

  • Salary for freelance writing projects due to increased needs in marketing materials for events, affinity building pieces, etc.
  • Salary for student videographer to produce quality video assets.
  • Additional resources devoted to UMC web development team for enhancements to Office of Admissions site.

Communications Plan

  • Office protocol communication via email to staff;
  • Internal staff meetings weekly via Zoom;
  • Management of office signage related to pandemic;
  • Website updates: Events, pandemic-related changes, marketing messages and functionality for virtual environment; and
  • Social media: Detailed above.

Title of Core Function: Territory Management and Recruitment

  • Outreach to and stewardship of prospects, applicants and admits;
  • School counselor stewardship;
  • Visits to high schools; and
  • College fair attendance.

Protocols for Achieving Work

  • Essential functions in scenario.
    • Outreach and stewardship functions can take place under assumed scenario.
    • Most college fair events have transitioned to virtual programs for the fall 2020 semester and SDSU will participate in this fashion.
    • SDSU Office of Admissions will plan to implement virtual high school visits for the fall 2020 semester, pending any further developments that it is deemed safe to travel and enter schools.
    • Will follow travel and transportation protocols adopted for university.
  • New normal
    • On-campus staffing levels.
      • The return of all admissions recruitment staff would follow recommended group sizes relative to what constitutes a shared space.
      • Counselors, coordinators and supervisors have individual offices.
      • Staggered scheduling of campus/remote staffing remains effective and efficient until campus visit programming resumes.
    • Increased outreach efforts in light of limited campus visit opportunities available and elevated concerns about enrollment at a college campus.
      • Recruitment communication will continue to yield 2020 prospects and admitted students who are more likely to enroll.
      • Targeted efforts will be placed on students taking the following actions: recent application and admission to the university, virtual visit program attendance, EAB Decision IQ plan, Mongoose text response and additional prospect identification.
      • Identification and recruitment of 2021 prospective students who meet criteria for early recruitment communication that includes: Early applicants and admitted students, prior campus or virtual visit program attendance, other recruitment program attendance, high academic achievement, targeted top feeder schools, underrepresented students and Mongoose text response identifying early interest.
    • Standard recruitment conversations to include pandemic-related guidelines for visits, campus procedures and protocols, SDSU new normal for campus operations, talking points for how our return to campus is going for students (and any concerns that have arisen/how we have responded).
      • Information utilized regarding the university’s policies and strategies promoting health and safety of campus visitors and currently enrolled students. Essential topics include measures taken within campus residential buildings and dining locations, academic buildings, library, athletic facilities, student union, Miller Wellness Center and the American Indian Student Center, as well as Brookings community.
      • Prioritized messaging about policies and strategies will be identified. Reference to SDSU COVID-19 and JacksRBack web resources, along with university messaging to current and prospective students and Brookings community resources will be shared with recruitment staff.
    • Virtual campus visit events alongside of in-person events.
      • Virtual and campus event staffing needs is to be determined relative to internal and external decisions to hold in-person events.
      • Staff will be appropriated based on the size of admissions virtual recruitment events and to remain within recommended social distancing guidelines for on-campus events.
      • Staff working from remote locations, staff with smaller travel territories and any staff deemed higher risk will be prioritized to deliver virtual visit programs.
    • Virtual high school visits and college fair events alongside of or in place of in-person events.
      • Assets to be developed in July/August 2020 to prepare for successful implementation of virtual college fair and virtual high school visit events.
  • Technology needs
    • Increased text messaging capability through individual accounts with Mongoose.
      • A more robust text message strategy will be utilized to connect with students. Additional campaigns will include more regular “check-ins,” encouragement to take action progressing through the enrollment funnel and disseminating relevant SDSU student/department achievements among other uses. Increased use of text messaging will connect with students in their preferred medium of communication.
    • Potential increase in name purchase to replace lost prospects from fairs/visits.
      • July examination of 2021 inquiry pool to examine any change in year-over-year comparison of numbers.
      • Connection has been made during July with EAB to identify if opportunities exist to purchase additional names, to understand the changing schedule of name availability due to testing restrictions and set targeting plan for 2021.
  • Travel impacts
    • High school, admissions organization (DACAC/NACAC) and SDSU policy changes may impact ability to travel to off-campus recruitment events, high school visits, etc.
    • Previously committed travel resources would be conserved.
      • Redirected to increased costs for additional recruitment programming on campus due to smaller event requirements.
      • Virtual events off campus.
      • Marketing/communication assets needed for virtual environment.
    • Limits on gathering of prospect data that impacts ability to recruit throughout admissions funnel.

Additional Resources Needed (Fiscal/Human)

  • Potential use of redeployed staff to increase outreach efforts to prospective students through phone calling and email outreach efforts, training needed.

Communications Plan

  • Office protocol communication via email to staff;
  • Internal staff meetings weekly via Zoom; and
  • Outgoing messaging via email and phone calls to high school counselors, communities, other recruitment partners about travel limitations, supports offered, etc.

Policy Waivers Needed To Achieve Core Function

  • Updated cellphone usage of staff if social distancing continues to require remote work. Might need temporary cellphone stipends or adjustments to existing stipends.

University Legal/Liability Waiver Needed

  • Maybe—legal or liability language around attendance at off-campus events by staff and dangers of contracting virus, etc.

Title of Core Function: Campus Visits and Recruitment Events

  • Planning and implementation of daily campus visit experiences;
  • Planning and implementation of recruitment events on and off campus;
  • Hiring and training of Admissions Ambassador staff to serve functions; and
  • Involvement of campus partners in recruitment events and visits.

Protocols for Achieving Work

  • Finalize planning in June and July for a targeted restart Aug. 3, 2020, of the campus visit experience.
    • Daily campus visit experiences
      • Opportunities will be offered in reimagined capacity utilizing SDSU guidelines to social distancing.
        • A maximum of five visitors plus guests allowed per scheduled/available hour, given space considerations in the Office of Admissions lobby.
        • A maximum of two guests will be permitted per visitor.
        • All visitors and guests of visitors must be 16 or older.
        • Check-in and wait times at the Office of Admissions will be managed by office staff to meet social distancing guidelines under the expectation of max visitors per hour stated above.
        • Information sessions will be conducted in an appropriately sized space on campus, meeting university COVID-19 room capacities, to provide for social distancing.
        • Visits with other offices and academic visits will remain in virtual format, scheduled by the Office of Admissions at an alternate time as part of visit process, until further notice. Plan has been resubmitted for approval before implementation of in-person visits.
        • Campus tours will be limited to a maximum of nine individuals (to include student and up to two guests), plus one student ambassador.
        • Campus tour route will be adjusted based upon facility availability and protocols. All tours will adhere to directional signage in facilities and remain to the right on all paths not otherwise marked.
        • Individuals are required to follow the current university and SDBOR face covering protocols.
      • New normal—Impacts to daily campus visit experiences
        • Disinfection kit for individual office spaces if they need to be used for public-facing purposes. 
        • Conference rooms or other shared spaces used for public facing functions.
          • AISC lower level: Potential use of the conference room space, lounge space and/or office space.
          • Renovated space in Office of Admissions during summer 2020 is a priority to accommodate daily visit space concerns and rooms needed.
          • Spaces across campus utilized:
            • need larger rooms than normal for social distancing protocols;
            • abide by room capacity guidelines established at the university;
            • priority given to admissions/recruitment programs in room reservation process; and
            • resources committed to increases in programming and spaces needed.
        • Increased limits to number of visitors served each day.
    • Recruitment events on campus
      • Events will be offered in reimagined capacity utilizing SDSU guidelines to social distancing.
        • Capacity of large-group programs adjusted based upon university events requirements to meet allowable capacities for campus facilities available. 
        • A maximum of two guests will be permitted per visitor.
        • All visitors and guests of visitors must be 16 or older.
        • Visits with other offices and academic visits will remain in virtual format, scheduled by Admissions at an alternate time as part of visit process, until further notice. Plan resubmitted for approval before implementation.
      • New normal—Impacts to recruitment events on campus
        • Limits in size/scope and impacts on planning and implementation.
          • Spaces across campus utilized:
            • need larger rooms than normal or additional spaces and dispersed groups to meet social distancing protocols;
            • abide by room capacity guidelines established at the university; and
            • priority given to admissions/recruitment programs in room reservation process.
        • Resources committed to increases in programming.
        • Reimagined events under pandemic-related guidelines. Plans developed as university guidelines are finalized for the following:
          • Senior Day;
          • Jackrabbit Preview;
          • Yellow and Blue Discovery Day;
          • Honors Visit Day; and
          • Distinguished Scholars Weekend.
    • Recruitment events held off campus
      • In-person recruitment events held off campus will be eliminated for the fall 2020 semester. Based upon the status of the pandemic, spring 2021 programs will be evaluated in December.
      • The Office of Admissions will continue to offer virtual recruitment events to replace opportunities canceled due to the pandemic.
    • Hiring, training and utilization of Admissions Ambassador staff to serve functions will continue using a virtual and hybrid approach for fall 2020.
      • Hybrid training approach for August 2020 Admissions Ambassador training to allow for virtual components where possible and limited in-person training in smaller groups with social distancing and utilizing SDSU guidelines for the semester moving forward.
      • Updating ambassador tour times for fall semester depending on when we are offering campus visits and what those visits look like.
      • Remapping tour routes based upon university protocols established, including:
        • in/out doors for buildings;
        • hallway directional signage for walking;
        • increased time due to directional paths; and
        • Change from using student View-A-Rooms to unoccupied show rooms in residence halls. Approved plan for use of halls put in place.
      • Meetings will be conducted virtually for the fall semester.
    • Involvement of campus partners in recruitment events and visits in reimagined capacity utilizing SDSU guidelines to social distancing.
      • Zoom or virtual visit platforms will be utilized for campus visitors until further notice.
      • Plan established in June/July for how academic departments and campus partners will interact with campus visitors. Once plan is finalized, this will be approved by the COVID-19 Response Team and the JacksRBack Task Force before implementation.
    • Need to offer continued and enhanced virtual opportunities.
      • Engaging virtual campus tour experience
        • Planning during June/July 2020 for external product to be in place for fall 2020 and beyond.
      • Use of Admissions Ambassadors enhanced in virtual experience, including:
        • Continued use of student testimonial videos;
        • Continued use of weekly Admissions Ambassador Q&A; and
        • Use of Admissions Ambassadors within live chat tool.
      • Use of faculty/academic partners
        • Continued use as part of weekly virtual Jackrabbit Preview, with standard times of 11 a.m. and 2 p.m, in combination with in-person visits.
      • Duration of virtual visit offerings
        • Fall 2020;
        • Decision made by Dec. 1 for spring 2021; and
        • Is there benefit in continuing to provide virtual visit opportunities alongside in-person visits for the foreseeable future?

Additional Resources Needed (Fiscal/Human/Technology/etc.)

  • Staffing Impacts of increased programming are:
    • Additional planning and implementation workload due to limited size/space;
    • Additional marketing efforts needed for increased number of programs;
    • Program coverage for professional staff;
    • Program coverage by Admissions Ambassadors; and
    • Program coverage outside of Office of Admissions staff, i.e., faculty and other campus partners.
  • Technology needs include:
    • Scheduling efficiency utilizing Radius;
    • Communication (pre/post visit) utilizing Radius; and
    • Evaluation consistency using electronic surveys and how to not lose completion percentage.
  • What staff are able to be redeployed to use in this fashion? Is specific program planning experience needed?
    • Potential support requested in program planning, implementation and management.

Communications Plan

  • Office protocol communication via email to staff;
  • Internal staff meetings weekly via Zoom;
  • Posters with instructions to office/campus visitors with pandemic-related protocols;
  • Email communication to scheduled visitors with pandemic-related protocols;
  • Website updates will be event related in unison with admissions communications position; and
  • Social media will have an elevated presence of virtual and in-person events/visits.

University Legal/Liability Waiver Needed

  • Maybe—legal or liability language around attendance by visitors at events and campus visits and dangers of contracting virus, etc.

Appendix A: Daily Campus Visit Program Proposal

The Office of Admissions discontinued offering all campus visitation programs as part of the university’s response to the COVID-19 pandemic and subsequent transition to remote work. The office is now offering a variety of virtual visit events to serve prospective undergraduate students. This proposal outlines factors related to the resumption of campus visit programs offered by the Office of Admissions. The guidelines put in place by the South Dakota Department of Health, Centers for Disease Control and Prevention, SDSU COVID-19 Response Team and SDSU JacksRBack Task Force have been considered in development of this proposal.

Impact:
Undergraduate student enrollment is central to the Division of Student Affairs and the university's strategic plan. Campus recruitment programs are a vital component of our recruitment strategy. The impact of a campus visit program surpasses the effectiveness of virtual visit events. Viewing the physical campus and engaging with campus faculty, staff and students are the most effective platform for developing a recruitment relationship. Regional and peer institutions are beginning to offer campus visit programs in a variety of forms. It is imperative that we also resume campus visit programs to meet the student consumer demand during crucial months of the upcoming recruitment cycle.

Date:
Campus visits resume Aug. 3.

Frequency:
A variety of admissions campus visit programs are typically offered during a normal academic year. Resumption of campus visits for 2020-21 will begin with our daily visitation program, including one morning and one afternoon session offered each day, Monday-Friday.

Group Size:
The Office of Admissions would allow up to 10 students schedule visits on any available morning or afternoon session. This number would allow for us to keep the total number of students, guests and staff interacting on campus in any one morning or afternoon at an acceptable number. It permits serving students safely and effectively within available meeting rooms and accompanying waiting/public areas.

Of the 10 students in any given session, the office would schedule so visitors are checking in during the 9 a.m. or 10 a.m., or 1 p.m. or 2 p.m. sessions, respectively, in groups no larger than five students to accommodate for social distancing during check-in. To accomplish this factor, staggering check-in times will be implemented.

Maximum number of people at any morning or afternoon session may include:

A total of 20 student visitors per day would offer daily campus visit opportunities that are comparable to those offered during regular circumstances.

Visit Schedule and Content:
The participation and details of campus academic departments involvement in campus visit experiences is currently being proposed to academic deans and department heads. Two program phases are being proposed based on the upcoming decision to include an academic component to the campus visit.

Phase 1:

This phase would start Aug. 3 and would include opportunities for students and families to participate in an admissions information session and a campus tour, both in-person on our campus.

Morning Session
Group A (max five students)
9-10 a.m.: Campus tour
10-11 a.m.: Admissions session

Morning Session
Group B (max five students)
10-11 a.m.: Campus tour
11 a.m.-noon: Admissions session

Afternoon Session
Group C (max five students)
1-2 p.m.: Campus tour
2-3 p.m.: Admissions session

Afternoon Session
Group D (max 5 students)
2-3 p.m.: Campus tour
3-4 p.m.: Admissions session

Phase 2:

This phase would start Sept. 8 and would include opportunities to add an in-person meeting with a representative from an academic program in addition to an admissions information session and campus tour.

Morning Session
Group A (max five students)
9-10 a.m.: Admissions session
10-11 a.m.: Campus tour
11 a.m.-noon: Academic appointment

Morning Session
Group B (max five students)
10-11 a.m.: Admissions session
11 a.m.-noon: Academic appointment
Noon-1 p.m.: Campus tour

Afternoon Session
Group C (max 5 students)
1-2 p.m.: Admissions session
2-3 p.m.: Campus tour
3-4 p.m.: Academic appointment

Afternoon Session
Group D (max 5 students)
2-3 p.m.: Admissions session
3-4 p.m.: Academic appointment
4-5 p.m.: Campus tour

All chosen locations will meet the recommended safety guidelines for adjusted room capacity and visitor numbers will be adjusted to meet max capacity available.

  • Check-In/Welcome: Held in the Office of Admissions. Parking is available near building. Visitor numbers would be limited and scheduled to assure no more than five visitors would check-in during any given hour. Admissions waiting area seating has been minimized and arranged to serve this number of students in a safe manner. The office's waiting area will be sanitized after each group of visitors has checked in and left. Staff will greet families upon arrival to Admissions. Staff will walk through a series of health questions with each visiting family to determine if the visit may proceed. A folder containing recruitment information will be distributed at check in. No additional print materials will be exchanged during the campus visit. Admissions staff will verbally confirm the student information provided while signing up for the campus visit remains correct.
  • Admissions Sessions: The University Student Union Campanile Room/Hobo Day Gallery, with an adjusted COVID capacity of 40 students, is the current desired location. It offers a space that is accessible and visually impactful to the campus visit experience. The room will be arranged lecture style with appropriate recommended social distance between families and staff. Space used will be sanitized after visitors leave following each session. Use of other rooms within the union will result in adjustment of group size to remain within guidelines. Standard presentation seating will be utilized with appropriate social distance spacing between families. The staff presenter will be positioned at the appropriate social distance from the audience.
    A seminar room located in the Enrollment Services Center is currently being developed that would be used to host these admissions sessions upon completion during the fall semester.
  • Academic Appointment: Held in a department space that meets approved guidelines for adjusted room capacity. The Campanile/Hobo Day Gallery can be used as a secondary meeting location for departments as needed. An admissions staff member or Admissions Ambassador will walk families to their academic appointment and maintain approved social distance guidelines. These guidelines will also be maintained during this appointment. Total attendance at these academic meetings will be determined by the capacity of the meeting space. Admissions will not schedule to exceed the spatial limits within each department’s meeting space.
  • Campus Tour: A maximum of three families will tour with one Admissions Ambassador to keep total tour sizes less than 10 total people. The ambassador will summarize guidelines at the start of the tour for maintaining the appropriate 6 feet of social distancing. As ambassadors approach a building, additional time will be spent summarizing what they are about to see so that time within that building can be reduced. Ambassadors will communicate visitors are not to touch any surfaces when in facilities and the ambassador will open and close all doors. Campus tours typically enter the buildings listed below. Adjusted entry guidelines for the resumption of campus tours are:
    • University Student Union: Main level only. No entry into The Market, Volstorff Ballroom and Atrium or into any union office.
    • Miller Wellness Center: Main level only. Entrance and exit via approved doors.        
    • Hilton M. Briggs Library: Main level only. Entrance and exit via approved doors.
    • Bailey Rotunda: Entrance and exit via approved doors and routing based on flow of traffic.
    • Entrance into classrooms will be prohibited but visitors will be able to look into spaces from hallways.
    • Residence halls: Entry into two residence halls approved by the Department of Housing and Residential Life. The halls will likely be Mathews Hall and Schultz Hall. Viewing to include the lobby and unoccupied “show room” in both halls. The show rooms will be in a location closest to an entry door into a wing of rooms. Show rooms and doors leading to floors where they are located will be cleaned frequently each day.           

The Office of Admissions provides visiting students a reward card offering a free ice cream at the SDSU Dairy Bar and a discount at the University Bookstore. Students will be able to visit these spaces as individual families at the conclusion of the campus visit. Admissions staff will encourage visitors to maintain appropriate social distancing guidelines while visiting these campus locations.

Additional Requests: Students requesting to visit with other campus departments (Van D. and Barbara B. Fishback Honors College, DePuy Military Hall, Student Services, Office of Multicultural Affairs, School of Performing Arts and Athletics) will be offered an opportunity to schedule a separate individual appointment with the requested department and requests will be accommodated following similar protocols to primary academic appointment requests starting Sept. 8.

Health and Safety Protocols (not otherwise referenced):

  • Admissions staff will follow all university recommended health and safety protocols related to monitoring personal health, maintaining appropriate social distance and following recommendations regarding face coverings. Similar recommendations will be made to students and guests.
  • Hand sanitizer will be available for use by staff, students and guests
  • A complimentary individual bottle of water will be offered by the Office of Admissions.
  • Campus visit confirmation materials will include student and guest safety recommendations for the visit.
  • Students will be recommended to monitor personal health in the days before visiting campus. Students or family members experiencing symptoms associated with COVID-19 will be asked to reschedule.
    • A phone call to the student will be completed the day prior to the visit to review visit protocols and ask health screening questions of the student and two guests to determine ability to attend.
  • Individuals are required to follow the current university and SDBOR face covering protocols. Face coverings will be available and provided to all visitors by the Office of Admissions.