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Cashier's Office JacksRBack Plan

JacksRBack Plan for the Cashier’s Office

This plan is grounded in the SDSU Guiding Principles for Return to Campus and SDSU COVID-19 Protocols.

  1. SDSU Phase Red: High Risk for Everyone, Potential Community Considerations—increasing statewide running average for the rate of hospital admissions and/or potential for overwhelmed health system or designated by state government leaders or president of the university.
    1. Engineering Controls
      1. Close office to campus staff, faculty and students.
      2. Student payments are accepted online.
      3. Student in-person payments processed by appointment.
      4. Department deposits accepted through drop box.
    2. Administrative Controls
      1. Staffing
        1. Nonessential staff work remotely.
          1. Staff can take technology and other resources home that enable them to successfully telecommute.
        2. Essential staff report to work locations.
          1. Individuals are required to follow the current university and SDBOR face covering protocols.
          2. Limit staffing to one cashier on-site.
          3. Staff working remotely will focus on answering phones responding to email and collections.
          4. The following items will be provided for the employees during their shift:
            1. Sanitizing wipes;
            2. Disinfectant cleaner (provided by Facilities and Services); and
            3. Standing hand sanitizer dispenser outside the front door.
      2. Communications
        1. Forward the Cashier’s Office phone to office staff working remotely.
        2. Update Cashier’s Office website to notify that the office is closed.
        3. Work with EMT to notify campus of closure and contact information to schedule a payment.
        4. Campus staff needing essential service will need to schedule a time for drop-offs.
      3. Campus Deposits and student payments
        1. Plexiglas barriers were installed in the Cashier’s Office.
        2. Disinfect the counter after every customer transaction.
      4. Hours of Operation
        1. Office hours Monday-Friday. 9 a.m. - 5 p.m.
        2. Access by appointment only
  2. SDSU Phase Orange: Moderate Risk for Everyone but High Risk Individuals—running average for the statewide rate of hospital admissions does not increase over a 14-day period, local hospital is safely able to treat all patients, state is able to test all people with COVID-19 symptoms, state is able to conduct active monitoring of confirmed cases and their contacts or designated by state government leaders or the president of the university.
    1. Engineering Controls
      1. Capacity Limits
        1. Cashier’s office restricted to three customers to allow for social distancing. 
        2. Loan office restricted to one customer at a time.
        3. Additional customers will be asked to wait in the hall with adequate spacing marked on the floor.
      2. Entrance Procedures
        1. Specific incoming and outgoing traffic lanes for one-way traffic is in place.
        2. Signage that will guide students, faculty and staff.
        3. Hand sanitizer station provided at front entrance.
      3. Campus deposits and student payments
        1. Maximum of three staff members will be allowed in front area of Cashier’s Office.
          1. One person for each staff member will be allowed into the Cashier’s Office to drop off a deposit or to make payments on their account. They should maintain the recommended 6 feet of separation for social distancing.
        2. Cashier’s website has been updated to encourage online payments.
        3. Add signage outside Cashier’s Office to encourage online payments.
        4. Add signage outside Cashier’s Office to encourage students to email questions.
        5. Plexiglas barriers were installed in the Cashier’s Office.
        6. Stickers will be placed on floor to remind people of the 6-foot social distancing guidelines. 
        7. Disinfect the front counter after every customer transaction.
        8. Checks and cash will be accepted.
        9. Reference sheet from CDC with risks or feeling of illness will be posted.
    2. Administrative Controls
      1. Training
        1. Provide training to staff on:
          1. Best practice to reduce the spread of COVID-19;
          2. Hand-washing;
          3. Symptoms of COVID-19 and how-to self-monitor;
          4. Cleaning and disinfecting;
          5. Social distancing;
          6. Use of face covers; and
          7. Safe work practices.
      2. Staffing
        1. Individuals are required to follow the current university and SDBOR face covering protocols.
        2. The following items will be provided for the employees during their shift:
          1. Sanitizing wipes;
          2. Disinfectant cleaner (provided by Facilities and Services);
          3. Standing hand sanitizer dispenser;
          4. Plexiglas at the front office area; and
          5. Gloves for handling cash and cleaning of hands after handling cash.
      3. Communications
        1. Update Cashier’s Office website and InsideState with operational protocols.
        2. Post hours of operation and operational protocols.
        3. Work with UMC to encourage students to make payments online through social media.
        4. Work with Accounting (F.U.N.D. distribution list) to inform staff of operational protocols.
      4. Campus Deposits and student payments
        1. Plexiglas barriers were installed in the Cashier’s Office.
        2. Disinfect the counter after every customer transaction.
      5. Hours of Operation
        1. Office hours Monday-Friday, 9 a.m. - 5 p.m.
  3. SDSU Phase Yellow: Low Risk for Everyone but High Risk Individuals, Potential Community Considerations—running average for the statewide rate of hospital admissions consistently decreases over a 14-day period, local hospital and health care capacity is sufficient to meet demands, state is able to test all individuals with COVID-19 symptoms and has expanded to special population testing, state is able to conduct active monitoring of confirmed cases and contact tracing, state is gradually easing physical distancing restrictions to allow for monitoring at each step or designated by state government leaders or the president of the university.
    1. Engineering Controls
      1. Capacity Limits
        1. Cashier’s Office restricted to three customers to allow for social distancing. 
        2. Loan office restricted to one customer at a time.
        3. Additional customers will be asked to wait in the hall with adequate spacing marked on the floor.
      2. Entrance Procedures
        1. Specific incoming and outgoing traffic lanes for one-way traffic is in place.
        2. Signage that will guide students, faculty and staff.
        3. Hand sanitizer station provided at front entrance.
      3. Campus Deposits and student payments
        1. Maximum of three staff members will be allowed in front area of Cashier’s Office.
          1. One person for each staff member will be allowed into the Cashier’s Office to drop off a deposit or to make payments on their account.  They should maintain the recommended 6-foot separation for social distancing.
        2. Add signage outside Cashier’s Office to encourage online payments.
        3. Add signage outside Cashier’s Office to encourage students to email questions.
        4. Plexiglas barriers were installed in the Cashier’s Office.
        5. Stickers will be placed on floor to remind people of the 6-foot social distancing guidelines. 
        6. Disinfect the front counter after every customer transaction.
        7. Checks and cash will be accepted.
        8. Reference sheet from CDC with risks or feeling of illness will be posted.
    2. Administrative Controls
      1. Training
        1. Provide training to staff on:
          1. Best practice to reduce the spread of COVID-19;
          2. Hand-washing;
          3. Symptoms of COVID-19 and how-to self-monitor;
          4. Cleaning and disinfecting;
          5. Social distancing;
          6. Use of face covers; and
          7. Safe work practices.
      2. Staffing
        1. Individuals are required to follow the current university and SDBOR face covering protocols.
        2. The following items will be provided for the employees during their shift.
          1. Sanitizing wipes;
          2. Disinfectant cleaner (provided by Facilities and Services);
          3. Standing hand sanitizer dispenser;
          4. Plexiglas at the front office area; and
          5. Gloves for handling cash and cleaning of hands after handling cash.
      3. Communications
        1. Cashier’s Office website has been updated to encourage online payments. 
        2. Post hours of operation and operational protocols.
      4. Campus Deposits and student payments
        1. Plexiglas barriers were installed in the Cashier’s Office.
        2. Disinfect the counter after every customer transaction.
      5. Hours of Operation
        1. Office hours Monday-Friday, 9 a.m.-5 p.m.