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Desire2Learn

D2L Updates: D2L Mail Switch to University Email

On August 8th, 2019, the SDBOR changed how course email works in D2L. This is needed due to how Banner integration works with D2L. Users are able to use course email to send messages using university-issued email defined in Self Service. Any subsequent replies are handled by university email, outside of D2L. Users can retrieve previous critical correspondence from a backup created in SDBOR Test D2L environment.

All messages sent from within D2L have their subject lines prepended with “D2L,”  and the term, prefix, number, and section of the course from which the email is being sent (e.g., [D2L – 2019xx IDS-100-ST1] subject). This informs users that the email is being sent from D2L. Users can set up folders or filter rules in their Outlook to organize D2L emails.

Note: As good practice to ensure the highest level of email security, messages that contain sensitive information (e.g., grade information, accommodation requests, etc.), should only be sent using university email, not from within D2L Mail.

Should you have any questions, comments, or concerns about this, please contact SDSU Support Desk.

Need Help?

If you are having trouble connecting, you can contact the Support Desk for help.
Phone: 605-688-6776
Email: Support Desk
Location: Morrill Hall 131
Hours: Monday-Thursday 8 a.m. - 6 p.m.
            Friday 8 a.m. - 5 p.m.