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COVID-19 Response: Internal Update 3-26-2020

March 26, 2020

SDSU Community –

Please see below some important information as it pertains to COVID-19 and the impact on campus operations.

President’s Message

President Barry Dunn will be providing a video message to the SDSU community tomorrow. The video is scheduled to be distributed at 11:30 a.m.

Facilities and Services Update

Facilities and Services would like to remind anyone who may be on campus the following:

  • Please be sure exterior doors are shut when entering and leaving a building. Doors may not latch immediately during to ADA accessibility.
  • Please be diligent is turning off lights when leaving offices, conference rooms or classrooms.

Cleaning Schedule

The custodial team continues to clean and disinfect buildings throughout campus. Efforts are being concentrated on entrances, entrance mats, windows and detail cleaning. Starting March 30, any employee who is approved as on-campus essential, is using office space and needs trash removal, is asked to place trash and recycling containers in the hallway at the end of each day.


Custodial staff will clean exterior door handles but will not enter offices at this time. If there is a need for extra cleaning or to disinfect office areas, leave a message with Facilities and Services at 605-688-4136 or contact Troy Syhre at 605-688-5241.

Mail Service

The Facilities and Services customer service center remains open for mail pickup and drop-off Monday through Friday from 8 a.m. until noon. When mail arrives, it is sorted and delivered as needed throughout campus.

Please note mail received over the last week was delivered only to academic areas with locked mail rooms. If there is not a locked mail room available within a building, the mail is being held at the customer service center for pickup per federal guidelines. We ask that only essential business mail be processed through the customer service center at this time.

As a reminder, all FedEx and UPS shipments need to be processed through the customer service center. Please use the customer service center shipping address for these packages: 1451 Stadium Road, Brookings, S.D. 57007. Remember to include your name and box number on the address to ensure proper delivery.

If there are any questions regarding campus mail services, please contact the customer service center mail services at 605-688-6422 or by email.

Refund Policy

There have been some additional questions pertaining to the refund policy outlined to students earlier this week. Below is some clarification about a couple of refund policies. These will also be posted to the student section on the COVID-19 webpage.

Tuition and Fee Refunds

No tuition or fees will be adjusted unless a student withdraws completely from the university on or before March 28, or the institution is unable to deliver a course online. If a course is unable to be delivered online, students will receive a full refund of all tuition and fees related to that specific course. If a student withdraws completely from the university on or before March 28, a partial refund will be granted. The last day for a student to withdraw from a class with a W has been moved from April 6 to April 14.

General Activity Fee

As the university moved online for the remainder of the semester, it is not charging the online tuition rate for coursework during that time. The online tuition rate includes a number of fees, including a general activity fee. The online tuition rate is generally higher than the on-campus tuition rate plus general activity fees. Online instruction has additional costs. The general activity fee pays for a variety of resources and staff salaries and covers the bond payments for the University Student Union and the Wellness Center. These expenses do not go away in our move to online-only course delivery. In addition, support continues to be available for students with counseling services and health services. Virtual wellness and student activity programming is being developed for the remainder of the semester.

Zoom Backgrounds

University Marketing and Communications developed Zoom backgrounds for any faculty and staff wanting to use them. The backgrounds have been loaded to

Employees have also inquired about using their professional portraits for Zoom instead of the background. If you would like to have your professional portraits sent to you, please contact Andrea Kieckhefer in UMC.

Thank you for your continued attention to these important messages during such an unprecedented time. The university remains committed to its core values that include being people centered. We consider the safety and well-being of our employees paramount as we continue to operate and service our community.

COVID-19 is a global concern and our primary focus is preventing its spread. Please note that SDSU’s nondiscrimination policies are in effect and that harassment and discrimination against anyone—either in person or virtually—will not be tolerated.

The Office of Title IX/EO remains open to address any allegations that arise. As always, complaints can be reported online or via email. Individuals can also call 605-688-4128.

For well-being purposes, meetings with Title IX/EO staff will likely be conducted via Zoom or telephone.


COVID-19 Response Team