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FAQ

Frequently Asked Questions

Pursuing your degree is a big step. Asking questions is part of the learning process. This list of questions is just some of the frequent inquiries from prospective and current online students. Don’t see your question? Contact us and we will be happy to answer. Email us >>

You asked. We answered.


Getting Started

How do I get started?

  • Visit Getting Started with SDSU Distance Education for step-by-step instructions to online education at SDSU.  You have the opportunity to explore online learning, SDSU online programs, costs and financial resources, and apply for SDSU admission

Where do I find a list of online courses?

Where can I find my student ID?

  • Student ID’s or the Application ID’s are included in the e-mail you receive from SDSU indicating your application for admission has been received. You will also find your student ID on your official letter of acceptance from SDSU. If you are unable to locate this information, please contact the Registrar's office at 605-688-6195 for assistance.

Where do I find a list of online courses?

Who is my advisor and how do I get a hold of them?

  • New students may not have an assigned advisor yet. If you are returning student, your advisor contact information should be available via WebAdvisor. Select Students; Under Academic Profile, select My Profile. If you have any questions, please contact your department to speak with an advisor or visit First Stop for important SDSU information and resources.

Technology

What technology requirements exist to take online course through SDSU?

  • Click here for a full list of D2L Tech Requirements & Tech Resources. 

I do not have high speed Internet access; can I still take an online course?

  • As with any web related site, it is always advisable to have a fast, secure connection. A cable connection is better than DSL, DSL is better than Dial-up. A Dial-up connection will be slow and you should be prepared for that; some documents will just take time to fully download. Some multi-media will not open at all (i.e. video files). The instructor determines what file types will be used in any given course, it is always a good idea to know where you could access a computer with faster connection if needed. This could be a local library, school or other public facility. If you do have problems with your connection speed accessing materials for your course, e-mail your instructor as soon as possible.

Do I need any special settings on my computer?

  • Set your firewall settings to medium and disable any pop-up blockers. If you do not know how to do this, contact the SDSU Support Desk for assistance at 605-688-6776 or sdsu.supportdesk@sdstate.edu. You may also complete a system check from the D2L homepage.

What software do I need for my online courses?

  • All courses are different. Most do not require any special software. However, you may be taking a course which requires you to view PowerPoint presentations or possibly short videos. The instructor will list any software requirements in the course syllabus.

How do I reset my passwords?

Registration Process and Financial Consideration

How do I register for an online course?

  • If you are a current South Dakota Board of Regents student, you can register for online courses through WebAdvisor. Select Students; Under Registration, select Search and Register for Sections. If you are a prospective student, you must first apply for admission to enroll in online courses. Visit Getting Started with SDSU Distance Education for step-by-step instructions.

What is the last day I can register for online courses?

How do I know what courses I am enrolled in?

  • You can check your course schedule through WebAdvisor which will show any courses in which you are enrolled for a particular semester. Select Students; Under Academic Profile, select My Class Schedule and then the semester you wish to view.

How do I drop a course that I have been registered for?

  • Please discuss with your advisor before you drop a course that may potentially affect your financial aid.  You can drop a course in WebAdvisor. Select Students; Under Registration, select Register and Drop Class Sections.
  • If you wish to receive a refund, you must do so prior to the add/drop date for that semester/course. If you try to drop a course after this date, you will need to complete a petition form to receive a refund. If you are only registered for one course and wish to drop, you must contact the Registrar's Office at 605-688-6195 for assistance.

What is the tuition cost for online courses?

How do I pay my bill and when is it due?

  • Bills should be paid by the semester due date (See Academic Calendar). You can make payment via WebAdvisor. Select Students; Under Financial Information, select SDePay/View Account/Pay Here. If you have questions regarding payment and/or billing, you should contact the Cashier's office at 605-688-6116.

Online Learning Experience

Where do I login for my course(s)?

  • D2L is the online portal for your classes, where instructors will post announcements, course content and grades throughout the semester.  Please log in using your WebAdvisor username and password.  If you do not know your username and password, click on I’m new to D2L.

What do I do if I cannot login to my online course(s)?

What if I don't see my house in D2L?

  • Classes will not be available via D2L until 30 days before the first day of class. If they are still not available, please contact the instructor.

Who is my instructor and how do I contact them?

  • Instructor information is available via WebAdvisor. Select Students; Under Academic Profile, select My Class Schedule. Click the course title and an additional information page will come up that includes the faculty name and contact information.

How often do I need to login to my online course?

 

  • This will vary with the individual course. You should spend as much time in your online course as you would in an on-campus course. A good rule of thumb is to login to your course every other day, at a minimum twice a week.

 

What textbooks do I need?

  • Textbooks for SDSU courses can be purchased through the SDSU Bookstore. Some courses will use the new First Day Access program, which allows students to view books through D2L on the first day of class. If your course is using First Day Access, the bookstore website will indicate your textbook is digital and you will be billed directly through SDSU billing.  If your course requires an Access code, you will receive an email with this information – Do not delete the email. Textbook information should be available within 30 days of the start of the semester. Bookstore contact information: 605-688-4163/4164 or sdsu.bookstore.custservice@sdstate.edu.

Is there an orientation for online students?

  • Yes, once you are logged into D2L, you will see the SDSU Orientation for Online Learners under your list of courses that will introduce you to navigating your digital classroom.

How do I turn homework in?

  • The program (D2L) utilizes a Dropbox tool used to upload files (your homework) to the instructor. Get familiar with this tool early on in the course. You can view Student D2L 101 within D2L for tutorials. Your instructor may provide further instructions regarding the submission of homework assignments.

How do I take online exams?

  • The program (D2L) has a quiz/exam tool which will allow you to take your exams online. Read the instructions carefully, as most exams and quizzes are timed. If you run out of time, you may not answer the questions you have not finished and they will count against you. Some instructors require you to have the exam proctored.

What if my instructor requires a proctor for exams?

  • Visit our Proctor page to review the policy and download the proctor form.

Do I need to come to campus during the semester?

  • This is up to the instructor and if required, dates and times will be listed in the syllabus.

Ready to learn more?

We are here to help. Let us know what questions you have. We'll get back to you ASAP. Contact us