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Mobile FAQs

I am not having success adding the MyJacks Card to Apple Wallet or Google Pay. Who can help me?

Contact the MyJacks Card Office at 605-688-6943 (MYID) or email Card Services.  Business hours are Monday – Friday from 8:00 am – 5 pm.

I need to change or recover my campus network password?

Instructions can be found at https://loginhelp.sdstate.edu/

How do I activate and install the Duo mobile app?

Instructions can be found at https://apps-mystate.sdstate.edu/documents/Duo-How-To-Enroll-Personal-Device.pdf

How do I check my iOS version?
  • Ensure you are running the latest iOS software (must be on iOS 12 or higher).
    • From your device tap: Settings ⇒ General ⇒ About ⇒ Version
    • To update, from your device tap: Settings ⇒ General ⇒ Software Update ⇒ Download ⇒ Install ⇒ Passcode may be required. Your device will display the estimated download time.
  • iPhone SE, iPhone 6, iPhone 6 Plus or later devices are supported. 
 How do I check my Android version?

From your device tap: Settings ⇒ About Phone ⇒ Software Information

  • To update, from your device tap: Settings ⇒ General ⇒ Software Update ⇒ Download ⇒ Install ⇒ Passcode may be required. Your device will display the estimated download time.
How do I verify my Apple Watch device version?

The Series # for your Apple Watch can be found on the back of the Watch. 

  • Note: Apple Watch Series 0 is not eligible for this program.
How do I verify and/or update my Apple Watch software version?

 If you would like to add the MyJacks Card to an Apple Watch, ensure you are on the latest Apple Watch software (must be on watchOS 5 or later). 

I already have an eAccounts mobile app installed so will I need to update?
  • Yes, you will need to install the updated version of eAccounts.
  • From your device tap: App Store ⇒ Search and Select “eAccounts”
How many Apple and/or devices can I add?
  • You can add one iPhone and one Apple Watch.
  • You can only add 1 Android device.
Is Express Mode supported on the iPhone 6 and 6 Plus?

No, but see the next question below for access information.

With an iPhone 6 or 6 Plus, how do I access MyJacks Card in Wallet?

On an iPhone 6 and 6 Plus, you can use it double-clicking the Home button, then tapping your default payment card and selecting your student ID. Rest your finger on Touch ID to authenticate and hold the top of iPhone 6 or 6 Plus near the contactless reader.

Where can I use my card with the iPhone, Apple Watch or Android device?
  • All Campus Dining Halls (Meal Plans and Hobo Dough)
  • All Off Campus Hobo Dough Vendors
  • Building Access
  • Miller Wellness Center
  • University Bookstore 
  • Briggs Library
  • Papercut Printing Locations
  • All Residence Hall Laundry Facilities
  • University Events
  • Student Health access
I have a question not addressed in this document. Where can I get help?

Contact the MyJacks Card Office at 605-688-6943 (MYID) or email Card Services. Business hours are Monday – Friday from 8:00 am – 5 pm.

What should I do if I lose my device?
  • You can use Find My to suspend or deactivate your MyJacks Card in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472 
  • Log into the eAccounts app  and click the settings gear in the upper right corner.  Click on Lost Card on the next screen.  Choose the mobile device you want and click the Deactivate button. Your physical MyJacks Card and any other device with the MyJacks Card in Apple Wallet will continue to work on other devices, even if you have deactivated a device.  
  • For an Android device, call the MyJacks Card Office at 605-688-6943 and speak with a representative to report a lost device.
I found my lost my device. How do I reactivate my credential?
  • Log into eAccounts App and click the settings gear in the upper right corner.  Click on Found Card on the next screen. Choose your mobile device that was previously lost. Click the Activate Card button.  You will receive a confirmation email from Transact.
  • To deactivate an Android device, please contact Card Services office.
  • Visit the MyJacks Card Office in Student Union M-F, 8:00am-5:00pm and speak with a representative to reactivate a lost device.
  • To mark the device as found via iCloud.com - https://support.apple.com/kb/PH2700?locale=en_US
Why can’t I double-tap my side button with my phone locked like I usually would for Apple Pay to see my account balances?

When Express Mode is on, double clicking the Home button on an iPhone 8 and earlier and double clicking the side button on an iPhone X and later will not display your MyJacks Card in your stack of passes for security reasons.

If the battery in my phone is dead, can I still use it for access or Hobo Dough?

If you are using an iPhone XS, XS Max or XR or newer, Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, https://support.apple.com/en-us/HT208965.) Other Apple models and Android devices do not have this feature.

I have questions about my Apple ID and/or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

Do I still need my physical MyJacks Card?

We recommend you retain your physical MyJacks Card as back-up should you lose a device.

The information on my MyJacks Card in Apple Wallet is not correct (photo, name change, etc.).  How do I update my information?

Information updates should be made by contacting the following:

  • Photo updates – go to the MyJacks Card Office to have a new photo made (a fee may be accessed) 
  • Name changes – employees should contact their HR representative to update their information in the Banner system; students should contact the Registrar’s office to update their information in the Banner system.
  • You should see changes to your MyJacks Card in Apple Wallet once the updated information has been received by our system.
I am graduating or leaving university employment.  What happens to my MyJacks Card in wallet?

Your MyJacks Card credential becomes inactive when your status as faculty, staff or student is terminated.  If you transfer to another program or department within the University, your credential will remain active.